Tuesday, 29 March 2011

Ups and downs

There was great excitement here today when Tilly discovered a colourful piece of knitted patchwork. No one knew what it was or where it had come from but there is a rumour going round that a new dolly might be on the way. We've also heard that that the new arrival might require some small dolly-size balls of yarn.

Needless to say the girls are getting very excited and spending much of their time winding pretty yarn into dolly-size balls which they hope will be useful to whoever it is that might appear during the coming weeks.

As you will know we are a cheerful lot here at Flutterby Patch on the whole but occasionally little things make us unhappy. Negative feedback in our Etsy shop is one of those things because we know we must have upset one of our customers and this makes us very sad.

We pride ourselves on our fast efficient service and so if you find your pattern does not pop into your email inbox within 24 hours we ask you to contact us straight away so that we can do something about it. It doesn't happen often but when it does there is usually a simple explanation. Our Dollytime Etsy shop guarantees everyone will receive the pattern that they order even if it means sending it by post. So PLEASE ......if you are dissatisfied for whatever reason let us know the problem before leaving negative feedback.

I'm pleased to tell you that the tears were eventually wiped away and happily the day ended with smiles. What could be nicer than snuggling into a cosy warm bed and listening to comforting bedtime stories?